Hopoti: Schedule & Pay Online

How do I book/purchase a set of lessons or a make-up/single/one-time lesson?

1. Go to https://hopoti.com/stable/FullMoonFarm → Booking.
2. Review the calendar for available private and group lessons.
   
   • If you are eligible for a lesson, it will be blue.
   • If you are ineligible for a lesson or it is full, it will be grey. (If you want to be notified if someone cancels, click on the grey lesson and turn on the “Subscribe to email” option for that lesson.)
3. Review the lesson info and click “Continue booking”. (The spot will temporarily be placed on hold for 10 minutes, to allow you ample time to book the lesson.)
4. Select your desired payment method.
   
   • You can select “Buy Season”, “Buy a lesson”, or “Buy Stablecard”; or you can use an existing Stablecard/make-up credit.
   • Optional: You can also choose to add upcoming recurrences of the lesson.
5. Click “Continue to payment method selection”.
6. Enter your credit card info (if needed) and click “Pay”.

How do I purchase a set of lessons without booking?

1. To avoid booking/purchasing errors, we no longer offer this option. Please go to the desired lesson in the Events calendar to purchase a set of lessons while booking.

 

How do I prevent my normal lesson spot from being filled by another rider (prior to my booking my next set)?

1. Currently, we ask that riders do not book private lessons more than 2 weeks in advance without consulting us first, so we can ensure that no one’s spot is taken. We also require riders to get approval (by emailing ridewithfmf2@gmail.com) prior to booking a new permanent group spot.
2. By purchasing lessons via the Season method (versus the Stablecard or Single lesson options), you can reserve your spot and pay in installments.
3. Please notify us at ridewithfmf2@gmail.com if your regular spot is booked by another rider, and we will help you with a solution.

 

Can I turn a group lesson into a private lesson, or a regular private lesson into a XC private (and pay the upcharge)?

1. This is not a self-serve option via Hopoti at this time.
2. If you’d like to do this, please email ridewithfmf2@gmail.com with the details of your requested reschedule. We will remove your group/private lesson Stablecard credit and send you an invoice through Hopoti for the difference in price.

 

How can I book a XC lesson?

1. Blocks of XC lessons are added on a case-by-case basis when the XC field is open.
2. You can also reach out to us if you’d like to schedule a XC lesson; we will evaluate the schedule and your availability and determine a day/time to add a lesson.
3. If you are unsure whether you are ready for XC, please ask Ms. Christine or Ms. Karen, or email ridewithfmf2@gmail.com to inquire.

 

How do I cancel a lesson?

1. From your profile, click “Calendar”.
2. Click on the lesson you wish to cancel.
   • Option 1: Click “Cancel booking”. (You will see a confirmation pop-up. Click “Cancel booking” again to receive your Credit, which you can use to book a make-up lesson.)
   • Option 2: Click “Transfer booking” if you wish to give the lesson to someone in your family. (Please note: You must be linked as a family account to use this feature.)
3. Please note: If you cancel within 24 hours of the lesson time, you will not receive a Credit, but we still need you to cancel the lesson, so that we can plan accordingly.

 

How can Working Student credits be applied to my lesson set?

1. When you would like to enroll in your next lesson set & use your WSt credits, email us at ridewithfmf2@gmail.com.
2. You can book these lessons however far in advance as you’d like, as long as you have the hours/credits available!
3. In addition to WSt credits: After each monthly WSt period (from the 21st of one month to the 20th of the next month), any WSt who has worked 12+ hours during that month will have 1 group lesson credit added to their account.

 

How can I use FMF Bucks towards my lesson set?

1. Please place your FMF Bucks in one of the Payment Boxes at the barn with a note to indicate what you’d like to apply the credits towards (e.g., “Thurs. 5:30pm group set starting 4/13/23”). We will send you an invoice for any remaining balance due.

 

What are rider skill levels?

1. Skill levels allow us to ensure that riders select an appropriate lesson.
2. Please note that the system currently doesn’t allow us to alter the rider skill level terms/descriptions. It is difficult to put abilities into words, so please adhere to the following as a guideline:
   • 0 – No experience: Rider is working on steering at the walk and/or trot. Rider is not yet eligible for a group lesson.
   • 1 – Beginner: Rider can steer at the walk & trot on their own. Rider may be beginning to canter. Rider may be able to jump small cross-rails up to 12″.
   • 2 – Basic skills: Rider can walk, trot, and canter around the entire arena on a variety of horses. Rider can jump up to 18″ on a variety of horses.
   • 3 – Advanced: Rider can walk, trot, and canter a large circle on a variety of horses. Rider can jump a course of 4 or more fences up to 2′ on a variety of horses.
   • 4 – Experienced: Rider can walk, trot, and canter a small circle on a variety of horses. Rider can jump a course of 8 or more fences up to 2’7″ on a variety of horses. This level is generally reserved for riders that lease or own their own horse, given the physical demands for the horses in Level 4 lessons.

 

Why isn’t my rider’s skill level confirmed?

1. We will only confirm a rider’s chosen skill level if their selection matches with our perspective of their abilities. (For example: If we believe you should be “4 – Experienced” and you select “3 – Advanced”, we will not confirm your skill level. Likewise, if we believe you should be “1 – Beginner” and you select “2 – Basic skills”, we will not confirm your skill level.)
2. We cannot alter a rider’s skill level, so riders must change their level and then request a confirmation.
3. Please reach out to us at ridewithfmf2@gmail.com if you would like us to review/confirm your selected skill level.

 

Can messages be sent to multiple parent emails?

1. Yes! Just add the other parent’s email to the child’s account— messages sent to the child’s account also go to the parent’s account.

How do I book a practice ride?

I own/full lease a horse. How do I book a free ride?

1. Go to https://hopoti.com/stable/FullMoonFarm → Shop → Buy Service → Free Ride. From there, you can select a 30-, 45-, or 60-minute time slot.